Service Industry Stories Forum - Recent Posts

New hire was caught stealing on her FIRST day .

Overtimer — Sun, 25 Oct 2026 11:53:28 +0000

Yes, you read the title right .

Customer paid in cash but the server was too in the weeds to log it in so he placed it right next to the cash register (which only the supervisor, manager and hostess has access to) .

We have cameras almost everywhere in the restaurant and this was told to her when her shift started. Long story short , she was caught taking some bills from the check presenter , balling it up in her hand and heading to the washroom (presumably to hide it).

She won't be back.

Co-worker walked in on manager and supervisor having s3xytime.

Maskim — Wed, 14 Oct 2026 18:17:08 +0000

OK honestly, to me , it's no big deal. It's par for the course for the industry that we're in. You're spending 8+ hours with someone , it's very likely that feelings are going to sprout. But my colleague was really shaken up when he went to retrieve some papers from the office and walked in on them in the act.

I can only fault them for doing it on work premises apparently during working hours. But said co-worker was upset that it was happening in the first place and insisted that it was unprofessional on a whole.

I'm curious to know what others think of the whole situation.

If you or someone in your party has a bad attitude, is annoying or is generally a terrible customer , STAY HOME .

Maskim — Tue, 01 Apr 2025 18:46:52 +0000

I promise , YOU will not be the difference between us staying in business or shutting down. Keep your shit at home.

What kind of person makes a reservation, gets dressed and drives to the location only to purposefully have a bad time ?

Working in a restaurant really makes you question monogamy.

Maskim — Tue, 01 Apr 2025 09:58:32 +0000

I've been working in the industry for about 14 years . Multiple different establishments and locations. One thing stays constant. Everybody is sleeping with everyone else. No matter the relationship status or position in the organisational hierarchy.

Maybe I'm just jaded but it really makes you question Monogamy.

B-list singer throws a tantrum and says the cringiest thing.

Kashe — Tue, 01 Apr 2025 01:16:36 +0000

I work in a fairly upscale restaurant. Most of the people who come in are very well-to-do and accomplished .

One night, this guy comes in with 3 others . We have a strict smart-casual dress code . He did not follow it . I'm talking wife beater top and flip flops . Unfortunately , he could not be sat . He was pissed . Argued with the hostess , supervisor and manager. Then he drops the most cringe line . "DO YOU NKOW WHO I AM." Like the title says "B-List," so only one person on our team recognized him.

And he still wasn't sat .

Customer came in last minute and claimed we ruined her birthday.

Maskim — Tue, 01 Apr 2025 00:51:57 +0000

Waiter here.

We usually only do reservations and we always ask if it's a special occasion ( birthday , anniversary, honeymoon etc). At 8:30pm walks in a party of 3 . No reservation but we squeeze them in.

After barely paying attention to me , talking amongst themselves during my introduction one of the ladies mention it's her birthday and asks for a birthday cake. Yeah, that's not possible. We need prior knowledge of you coming and a cake costs extra (which she found unacceptable).

During dessert we still sang and wished her happy birthday but she was still not satisfied and claimed we "ruined" her night out.

Who are these people ? I get one delusional person but how does this make sense to 3 people ?